Customer Service & Order Fulfillment Specialist

Diesel Direct; Washington (Washington County); On-site; USD 28,000 - 29,000; Full time

Job summary

Diesel Direct is seeking a Customer Service Representative in Washington, PA to manage frontline customer experiences, answer inquiries, process orders, and support billing. You will collaborate with the sales team to meet deadlines and ensure accurate information.

Requirements include at least 2 years in customer service, an associate degree or equivalent experience, and proficiency in Excel, Word, Outlook, Epicor P21, and CRM.

Qualifications

• Minimum 2 years of experience in a customer service environment.
• Associate degree or related work experience.

Responsibilities

• Manage incoming calls, walk-ins, and front desk operations.
• Resolve questions on pricing, billing, and product availability.
• Process orders and document deliveries for billing.

Skills

Communication skills

Organization

Multitasking

Customer service

Education

Associate degree

Tools

Epicor P21

Excel

Word

Outlook

CRM

Job description

Diesel Direct is seeking a Customer Service Representative in Washington, PA to manage frontline customer experiences, answer inquiries, process orders, and support billing. You will collaborate with the sales team to meet deadlines and ensure accurate information.

Requirements include at least 2 years in customer service, an associate degree or equivalent experience, and proficiency in Excel, Word, Outlook, Epicor P21, and CRM.