Billing Specialist- Stoughton, MA

Diesel Direct; North Stoughton (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Diesel Direct is seeking a Billing Specialist in Stoughton, MA, full-time. You will own frontline customer interactions, manage order entry and all customer billing, while addressing product and service inquiries to ensure exceptional experiences.

Responsibilities include handling calls and emails, maintaining accurate billing timelines, and coordinating with suppliers on rebates and quotes. Strong communications and organizational skills are essential.

Qualifications

• 2+ years of experience in a customer service environment.
• Associate degree or related work experience.
• Strong general business knowledge.

Responsibilities

• Handle incoming calls, customer walk-ins, and emails to resolve inquiries.
• Perform accurate and timely billing processes for all customers.
• Provide reports and proof of delivery as required to support sales and billing.

Skills

Customer service

Communication skills

Organizational skills

Education

Associate degree

Tools

Excel

Word

Outlook

Epicor P21

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Billing Specialist- Stoughton, MA

Full Time DDI - Stoughton, Stoughton, MA, US

2 days ago Requisition ID: 1982

Salary Range: $20.00 To $30.00 Hourly

Job Description

Diesel Direct is a premier one-stop fuel and lubrication petroleum distributor with a focus on safety and customer service.

Position Summary:

The Billing / Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. Candidate will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. Candidate contributes to positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.

• Manage incoming calls, customer walk-ins, and emails.
• Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
• Manage accurate timely billing process for all customers.
• Provide immediate response to customer related inquiries.
• Manage the tracking and payment of supplemental/rebate programs with key suppliers.
• Provide reports and POD’s for sales support as required.
• Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
• Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
• Comply with all company initiatives and policies.
• Perform other related duties as may be assigned from time to time.

Requirements:

• ·Minimum 2 years’ experience within a customer service environment
• Associate degree or related work experience.
• Strong level of general business knowledge
• Computer operating skills in Excel, Word, Outlook. Epicor P21 a plus but not required.
• Solid organizational skills and ability to multi-task in a professional manner.
• Excellent verbal and written communication skills.
• Ability to establish relationships and build credibility with customers.

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