Billing & Customer Experience Coordinator

jci; Seattle (WA); Hybrid; USD 37,000 - 50,000; Full time

Job summary

Johnson Controls is hiring for a hybrid billing specialist in Seattle, WA. The role focuses on generating invoices, assembling complete billing packets, and ensuring timely payments. You will assign tasks to 14 field resources, track calls, and manage open service requests while maintaining monthly revenue.

Salary ranges from $27 to $36 per hour with a competitive benefits package. The position requires strong communication, Excel proficiency, and the ability to work under pressure in a hybrid

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Team player with the ability to operate under pressure.

Responsibilities

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer service

Operations/Service delivery

Excel

Communication skills

Phone etiquette

Teamwork

Job description

Johnson Controls is hiring for a hybrid billing specialist in Seattle, WA. The role focuses on generating invoices, assembling complete billing packets, and ensuring timely payments. You will assign tasks to 14 field resources, track calls, and manage open service requests while maintaining monthly revenue.

Salary ranges from $27 to $36 per hour with a competitive benefits package. The position requires strong communication, Excel proficiency, and the ability to work under pressure in a hybrid