Billing & Client Services Coordinator

jci; Milwaukie (OR); On-site; USD 37,000 - 50,000; Full time

Job summary

Johnson Controls in Milwaukie, OR is seeking a billing specialist responsible for preparing invoices and complete billing packets to ensure timely payments from customers. You will assign tasks to 14 field resources, track open calls, and manage local billing for SRs, inspections, and service requests, while maintaining monthly L&M revenue and delivering invoices on the negotiated timeline.

The ideal candidate has customer service or operations experience, strong communication, and proficiency

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Billing and providing invoices to customers with a complete billing packet.
• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer Service

Operations/Service Delivery

Decision Making

Written Communication

Verbal Communication

Team Player

Interpersonal Skills

Tools

MS Office

Excel

Job description

Johnson Controls in Milwaukie, OR is seeking a billing specialist responsible for preparing invoices and complete billing packets to ensure timely payments from customers. You will assign tasks to 14 field resources, track open calls, and manage local billing for SRs, inspections, and service requests, while maintaining monthly L&M revenue and delivering invoices on the negotiated timeline.

The ideal candidate has customer service or operations experience, strong communication, and proficiency