Billing & Customer Care Specialist - Utilities & TMF

City of Boulder; United States; Hybrid; USD 32,000 - 47,000; Full time

Job summary

The City of Boulder is seeking a Billing Services Specialist to support water and Transportation Maintenance Fee billing and customer accounts. You will explain billing methods, process payments, and resolve billing anomalies while delivering high-quality public service.

You will collaborate with Utilities and Finance teams, maintain CIS data integrity, assist customers with portals, and help implement billing policy changes in a fast-paced government office.

Qualifications

• Associate’s degree in Accounting or Business Administration, or four years related experience may substitute for the education requirement.
• Two years professional work experience, including one year in business administration, accounting, customer service or payment processing.
• Spanish language skills are preferred for professional communication objectives.
• Knowledge of large-volume call center, GIS mapping, or asset management is desirable.
• Bachelor’s degree in Business Administration, Accounting, or related field is preferred.

Responsibilities

• Serve as primary customer contact for Utilities water customers and TMF billing inquiries.
• Explain monthly billing methods and rate structures to customers.
• Process customer payments, refunds, and payment arrangements.
• Assist in testing, setup, and troubleshooting of billing system enhancements.
• Maintain CIS data integrity and protect PII under CORA and Red Flag Laws.
• Educate customers on water budgets, conservation, and billing policies.

Skills

Customer service

Attention to detail

Communication

Problem solving

Education

Associate’s degree in Accounting/Business Administration

Two years professional work experience in business administration, accounting, customer service or payment processing

Tools

CIS (Customer Information System)

Billing systems

Excel

Word/Outlook

GIS

Job description

The City of Boulder is seeking a Billing Services Specialist to support water and Transportation Maintenance Fee billing and customer accounts. You will explain billing methods, process payments, and resolve billing anomalies while delivering high-quality public service.

You will collaborate with Utilities and Finance teams, maintain CIS data integrity, assist customers with portals, and help implement billing policy changes in a fast-paced government office.