Impactful Utility Billing Specialist

Toho Water Authority; Kissimmee (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(a) and 457 Plans

Paid vacation and holidays

Sick time / Sick bank

Life Insurance / AD&D

Tuition reimbursement

Employee Assistance Program

Job summary

Toho Water Authority is seeking a detail-oriented Billing/Customer Service Generalist to handle customer accounts and billing tasks. You will research and resolve billing inquiries, verify meter reads, and ensure accurate billing cycles while maintaining professional customer relations.

The role requires basic Excel skills, familiarity with billing processes, and the ability to work in a fast-paced environment. A valid Florida driver’s license is required and on-site support is provided.

Qualifications

• Requires high school diploma or GED and related experience.
• One year of banking, customer service, clerical, or data-entry experience or related.
• Must possess a valid State of Florida Class E Driver's License.

Responsibilities

• Process and review customer accounts for billing cycles and adjustments.
• Research billing issues and explain billing methods, rates, and payment options to customers.
• Ensure accurate application of rates and fees and maintain customer records and billing data.

Skills

Customer service

Data entry

Attention to detail

Communication

Education

High school diploma or GED

Tools

Excel

Billing software

Job description

Toho Water Authority is seeking a detail-oriented Billing/Customer Service Generalist to handle customer accounts and billing tasks. You will research and resolve billing inquiries, verify meter reads, and ensure accurate billing cycles while maintaining professional customer relations.

The role requires basic Excel skills, familiarity with billing processes, and the ability to work in a fast-paced environment. A valid Florida driver’s license is required and on-site support is provided.