TMF Billing Analyst – Revenue & Customer Support

Colorado 911 Resource Center, Inc.; Boulder (CO); Hybrid; USD 63,000 - 91,000; Full time

Job summary

City of Boulder is hiring a Billing Services Analyst to support the Transportation and Mobility TMF billing program. You will handle billing, collections, monitoring and reporting of annual revenue and serve as a primary contact for escalated issues.

You will apply TMF rules, train new staff, update materials, and back up teammates across Utilities and Transportation & Mobility while delivering accurate, reliable service.

Qualifications

• Bachelor’s degree in Accounting, Business Administration, or related field, or eight years of related experience.
• Three years’ professional experience in accounting, data processing, billing or collections.
• Experience with billing systems, financial software, and data reporting.

Responsibilities

• Analyzes complex billing and payment matters including TMF calculations and revenue reporting.
• Acts as escalation point for complex billing issues and maintains customer relationships.
• Trains staff, updates training materials, and supports auditing and reporting processes.
• Coordinates with budget analysts and other departments on data gathering for reports.
• Ensures compliance with city policies and TMF rules in billing operations.

Skills

Analytical skills

Customer service

Communication

Teamwork

Training others

Attention to detail

Process improvement

Data interpretation

Problem solving

Organization

Education

Bachelor’s degree in Accounting

Tools

Microsoft Excel

MS Word

Billing systems

Database software

Financial software

GIS

Job description

City of Boulder is hiring a Billing Services Analyst to support the Transportation and Mobility TMF billing program. You will handle billing, collections, monitoring and reporting of annual revenue and serve as a primary contact for escalated issues.

You will apply TMF rules, train new staff, update materials, and back up teammates across Utilities and Transportation & Mobility while delivering accurate, reliable service.