Customer Service Representative

Clarity Partners; Chicago (IL); On-site; USD 19,604 - 27,922; Full time

Job summary

Clarity Partners, located in Chicago, IL, is seeking a Customer Service Representative who will be the first contact for customers via phone or email. You will analyze and respond to billing inquiries and ensure accurate information about charges and municipal requirements.

This onsite role requires reporting five days a week and emphasizes attention to detail, strong communication, and problem-solving skills. Experience in customer service and solid computer skills are preferred.

Qualifications

• Experience in a customer service or call center role is a plus.
• Clear communication with customers over phone and email.
• Strong time management and organizational skills.
• Detail oriented with the ability to retain information.
• Excellent phone etiquette and customer-focused approach.

Responsibilities

• Be the first point of contact for customers via phone or email.
• Identify solutions based on customer issue details and billing.
• Explain billing types, charges, rates, and municipal requirements.
• Redirect unresolved or out-of-scope issues to the proper department.
• Notate events, problems, and resolutions for records.

Skills

Customer service

Communication

Time management

Attention to detail

Phone etiquette

Problem diagnosis

Billing knowledge

Job description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges. This position requires onsite reporting 5 days a week.

Responsibilities

• Serve as the first point of contact for customers seeking assistance over the phone or email.
• Identify and determine the best solution based on the issue and details provided by customers.
• Walk the customer through billing types, charges and rates.
• Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
• Provide accurate information on billing types, charges, rates and municipal requirements.
• Notate events and problems and their resolution.

Requirements

• Proven experience as a customer service agent and/or other call center customer support role a plus.
• Intermediate to advance computer skills.
• Strong attention to detail, time management and organizational skills.
• Ability to perform general office duties.
• Must have a great sense of time management.
• Ability to retain a wealth of information to provide to customers.
• Ability to diagnose and resolve basic customer concerns.
• Excellent communication skills.
• Solid phone and customer service etiquette.
• Customer-oriented and cool-tempered.

Clarity is committed to fair and equitable compensation practices. For the Customer Service Representative role, the hourly rate is $17.25/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.