Billing Customer Care Specialist

Spectrum; Fond du Lac (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative for our billing team. You will handle inbound calls, provide accurate billing information, and support customers with account questions in a fast-paced environment.

Strong communication and multi-tasking skills are essential. Availability for varied shifts, including nights and weekends, is required to ensure we meet customer needs across the Spectrum network.

Qualifications

• High school diploma or equivalent is required.
• Ability to work nights, weekends, and holidays.
• Must read, write, speak and understand English.

Responsibilities

• Handle inbound billing-related calls from customers.
• Provide product knowledge and account support to Spectrum customers.
• Work in a fast-paced call center environment and collaborate with the team.
• Escalate customer issues to management as needed.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office

Job description

Spectrum is seeking a Customer Service Representative for our billing team. You will handle inbound calls, provide accurate billing information, and support customers with account questions in a fast-paced environment.

Strong communication and multi-tasking skills are essential. Availability for varied shifts, including nights and weekends, is required to ensure we meet customer needs across the Spectrum network.