Residential Customer Care Specialist

Socket Telecom LLC; Warrensburg (MO); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Socket Fiber is hiring a Residential Customer Care - Tier I to support residential customers with accounts, billing, and outreach. You will work in a fast-paced call center, logging interactions, resolving inquiries, and ensuring a positive service experience across every call.

The role emphasizes professional communication, attention to detail, and teamwork. Competitive compensation with benefits and opportunities for growth are offered.

Qualifications

• Proficient computer skills and ability to use multiple screens and programs.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced call center environment.
• Friendly, professional demeanor with strong customer service orientation.

Responsibilities

• Answer incoming calls from residential customers in a call center.
• Provide support for billing inquiries, account changes, and service questions.
• Process payments and document interactions thoroughly.
• Assist with outbound calling projects as needed.
• Identify issues and escalate for prompt resolution while maintaining quality.

Skills

Computer skills

Verbal communication

Multi-tasking

Prioritization

Friendly demeanor

Phone etiquette

Retention

Upselling

Job description

Socket Fiber is hiring a Residential Customer Care - Tier I to support residential customers with accounts, billing, and outreach. You will work in a fast-paced call center, logging interactions, resolving inquiries, and ensuring a positive service experience across every call.

The role emphasizes professional communication, attention to detail, and teamwork. Competitive compensation with benefits and opportunities for growth are offered.