Customer Service & Billing Specialist

Veolia Environnement SA

Barnstable (MA)

On-site

USD 32,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Dental & vision insurance

Job summary

Veolia North America is seeking a courteous Customer Service/Administrative Support professional to handle routine inquiries, process payments, manage service requests, and maintain accurate customer records in an office setting. Typical duties include generating reports and communicating with internal departments to resolve issues.

The role requires strong English proficiency, basic math, and at least one year of related experience.

Qualifications

General math skills including addition, subtraction, multiplication and division in all units.
Ability to read, write and understand English.
Knowledge of general office practices and ability to use office machines.
Strong written and verbal communication with good grammar.
Typing speed of 50 wpm and basic PC skills.
Ability to maintain spreadsheets and formats.

Responsibilities

Answer telephone calls and emails regarding service, operation or maintenance; forward complaints.
Receive payments and post to accounts.
Process billing corrections and setup new customer accounts.
Input start/stop service requests and work orders.
Prepare and proof routine correspondence and memos.
Create, run and distribute periodic reports to communicate follow-up requirements.