Utilities Billing & Support Specialist

Veolia Environnement SA; Hummelstown (Dauphin County); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Tuition reimbursement

Paid volunteering

Job summary

Veolia Environnement SA is seeking a Customer Service Representative to operate in a high-volume call center environment in the United States. The role focuses on billing, collections, and back-office processing while ensuring compliance with applicable regulations.

Responsibilities include handling calls, processing payments, and routing new development for meter reading. Strong communication and detailed record-keeping are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 2 years in call center, front office, back office or billing customer service experience required.
• Experience with CC&B or similar billing system preferred.

Responsibilities

• Handle high-volume calls and back-office functions including billing and collections.
• Investigate and resolve customer inquiries and issues.
• Enter and process service orders and payments.
• Explain company programs and collect information (ACH, e-billing, etc.).

Skills

Customer service

Phone support

Billing

Cash handling

Multitasking

Education

High School Diploma/GED

Associate’s degree (preferred)

Tools

CC&B

Google Workspace

Job description

Veolia Environnement SA is seeking a Customer Service Representative to operate in a high-volume call center environment in the United States. The role focuses on billing, collections, and back-office processing while ensuring compliance with applicable regulations.

Responsibilities include handling calls, processing payments, and routing new development for meter reading. Strong communication and detailed record-keeping are essential for success in this role.