Customer Service Specialist - Call Center Excellence

Veoliaenvironnementsa; Teaneck Township (NJ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Retirement plans

Job summary

Veolia North America is seeking a customer service specialist in Teaneck, NJ. You will handle inquiries via calls, email, chats, and the web, updating accounts and processing meter readings while maintaining professionalism with customers and internal teams.

This role requires a high school diploma, multitasking ability, and strong communication skills. Training will cover company systems and procedures; benefits include comprehensive coverage and advancement opportunities.

Qualifications

• Must multitask in a fast-paced environment.
• Experience in a call center is required.
• Strong verbal and written communication skills.
• Ability to sit for extended periods.
• Good listening and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and website inquiries from customers.
• Process and update customer accounts and adjustments to usage and revenue.
• Record and verify meter readings supplied by customers.
• Maintain professional interactions with internal and external stakeholders.
• Operate company systems, devices and software applications.
• Assist higher classification colleagues as needed.
• Support other tasks within customer service operations as assigned.

Skills

Multitask

Call center experience

Verbal communication

Written communication

Auditory acuity

Problem solving

Education

High School Diploma/GED

Job description

Veolia North America is seeking a customer service specialist in Teaneck, NJ. You will handle inquiries via calls, email, chats, and the web, updating accounts and processing meter readings while maintaining professionalism with customers and internal teams.

This role requires a high school diploma, multitasking ability, and strong communication skills. Training will cover company systems and procedures; benefits include comprehensive coverage and advancement opportunities.