Billing & Service Center Specialist

Veolia; Hummelstown (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plans

Tuition reimbursement

Paid volunteering

Job summary

Veolia in North America is seeking a Customer Service Representative to operate across call center and back-office functions, handling billing, collections, and cash processing. The role requires strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include processing payments, preparing deposits, and entering service orders into CIS, while promoting company programs and obtaining customer information for ACH/e-billing.

Qualifications

• High School Diploma/GED is required.
• Associate’s degree or equivalent from a two-year college or technical school preferred.
• 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
• Regulated Utility or Municipality customer service experience preferred.
• Experience using CC&B Customer Billing Information System or similar is preferred.

Responsibilities

• Handle a high volume of calls and back-office functions in a professional, efficient manner.
• Receive, investigate, and resolve customer calls, emails, complaints, and inquiries related to billing and collections.
• Achieve customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Process customer payments and prepare daily deposits.
• Explain company initiatives and obtain information from customers (ACH, e-billing, etc.).

Skills

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Education

HS Diploma/GED

Associates preferred

Tools

CC&B

Google Suite

Job description

Veolia in North America is seeking a Customer Service Representative to operate across call center and back-office functions, handling billing, collections, and cash processing. The role requires strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include processing payments, preparing deposits, and entering service orders into CIS, while promoting company programs and obtaining customer information for ACH/e-billing.