Billing & Customer Care Associate

AppleOne Employment Services; Santa Barbara (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

AppleOne Employment Services in Santa Barbara, CA is seeking a Customer Assistance Representative for an onsite temp-to-hire opportunity. You will handle billing, payments, and account inquiries while delivering friendly, accurate service in a fast-paced office.

Ideal candidates are recent graduates or early-career professionals who excel at problem-solving, communication, and multitasking. This role offers hands-on experience in financial operations and administrative support, with a clear path

Qualifications

• Provide customer assistance for billing, payments, account inquiries, and service-related questions.
• Research and resolve customer concerns while maintaining accurate records.
• Support payment processing, account maintenance, and administrative customer service tasks.
• Communicate with customers and internal teams to ensure timely issue resolution.
• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Less than 1 year of experience required, with recent graduates encouraged to apply.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment.
• Strong attention to detail and accuracy when handling sensitive information.

Responsibilities

• Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
• Provide support for billing, payments, account questions, and general customer service needs.
• Research customer concerns, troubleshoot issues, and recommend appropriate solutions.
• Assist with payment processing, account maintenance, and accurate transaction documentation.
• Maintain complete and confidential records of customer interactions and account activity.
• Collaborate with internal teams to resolve customer concerns and support a positive service experience.

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Education

High school diploma

Associate's or Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

AppleOne Employment Services in Santa Barbara, CA is seeking a Customer Assistance Representative for an onsite temp-to-hire opportunity. You will handle billing, payments, and account inquiries while delivering friendly, accurate service in a fast-paced office.

Ideal candidates are recent graduates or early-career professionals who excel at problem-solving, communication, and multitasking. This role offers hands-on experience in financial operations and administrative support, with a clear path