Billing & Collections Specialist – Customer Service

SouthState Bank; Decatur (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

SouthState Bank is seeking a Corporate Billing Customer Service Representative in Decatur, Alabama. This role includes managing customer inquiries regarding past-due invoices and ensuring excellent customer service through effective communication and clear documentation.

The ideal candidate will have strong skills in customer relations and be able to work collaboratively within a team. This is an opportunity to contribute to a supportive work environment that fosters individual growth and teamwork.

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to work effectively as part of a team.
• Attention to detail and accuracy is required.

Responsibilities

• Contact customers to obtain payment statuses on past-due invoices.
• Document obtained statuses in the cbCentral system.
• Provide excellent customer service by answering calls in a timely manner.

Skills

Excellent verbal communication

Excellent written communication

Customer relations skills

Proficiency in Microsoft Office Suite

Education

High school graduate or equivalent

Job description

SouthState Bank is seeking a Corporate Billing Customer Service Representative in Decatur, Alabama. This role includes managing customer inquiries regarding past-due invoices and ensuring excellent customer service through effective communication and clear documentation.

The ideal candidate will have strong skills in customer relations and be able to work collaboratively within a team. This is an opportunity to contribute to a supportive work environment that fosters individual growth and teamwork.