CB Customer Service Representative - Decatur, AL

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION is looking for a Corporate Billing Customer Service Representative. The role involves contacting customers for payment statuses on past-due invoices, researching invoices as needed, and documenting statuses in the cbCentral system.

Applicants should possess excellent verbal and written communication skills, the ability to function as part of a team, and general computer skills. This position offers a secure office environment located in Decatur, Alabama.

Qualifications

• Excellent communication skills are required.
• Ability to work effectively as part of a team.
• Must manage workflow and prioritize work appropriately.

Responsibilities

• Contact customers to obtain payment statuses on past-due invoices.
• Research past-due invoices if needed.
• Document statuses in the cbCentral system.

Skills

Excellent verbal and written communication skills

Customer relations skills

General computer skills including e-mail usage

Proficiency in Microsoft Office Suite

Attention to detail and accuracy

Education

High school graduate or equivalent

Job description

JOB DESCRIPTION

The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past‑due invoices, researching past‑due invoices if needed, documenting obtained statuses in the cbCentral system, providing customers requested copies of invoice documents to support past‑due statuses, entering customer‑reported disputes and requests for account adjustments into the cbCentral system, working and resolving cbCentral assigned tasks, soliciting customer enrollment for e‑mail statements and answering and resolving inbound calls placed to the Corporate Billing Customer Service Queue.

ESSENTIAL JOB DUTIES

• Make an average of 65 calls a day
• Articulate and Demonstrate Excellent Customer Service
• Work buyout schedules if assigned
• Perform research on past‑due invoices
• Work email and statement exceptions if assigned
• Work return mail if assigned
• Document status updates in cbCentral in a clear and concise manner
• Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
• Solicit customer enrollment for e‑mail statements
• Work and resolve assigned tasks in cbCentral in a timely and accurate manner
• Escalate payment status issues to Collections Management
• Train new collectors on collection policies/procedures and system use
• May assist with dispute resolution process

REQUIRED SKILLS AND COMPETENICES

• High school graduate or equivalent is required
• Excellent verbal and written communication skills are required as well as excellent customer relations skills
• Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
• General computer skills including e‑mail usage; proficiency in Microsoft Office Suite preferred
• Must effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required.

WORKING CONDITIONS

Office environment; secure, comfortable working conditions. Work Location: 239 Johnston St SE Decatur, Alabama 35601.

Equal Opportunity Employer, including disabled/veterans.