Billing & Collections Lead — Growth & Impact

Empire-Today-LL; Los Angeles (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Wellness program

Professional development

Job summary

Empire Today is seeking a Billing Manager in California to oversee the customer payment process and resolve billing issues. You will supervise billing staff, collaborate with contractors, and drive collections improvements with a focus on accuracy and efficiency.

Responsibilities include data integrity audits, unlocking payment delays, and coordinating with Installation teams to ensure timely settlements. Strong Excel, Outlook, and D365 experience is valued.

Qualifications

• High school diploma or equivalent required; associate degree or coursework in accounting, finance, business, or a related field preferred.
• One or more years of billing, accounts receivable, order processing, accounting support, or comparable administrative experience preferred.
• Experience in flooring, construction, field services, facilities services, or another high-volume B2B service environment is a plus.
• Proficiency with Microsoft Outlook and Excel, including basic formulas, sorting, filtering.

Responsibilities

• Validate data integrity and information consistency in all systems.
• Audit unpaid balances on completed but not closed installations and resolve.
• Ensure all escalated issues have been resolved or channeled to the appropriate area/person.
• Resolve customer concerns delaying payment on completed, but not closed installations.
• Communicate with Installation team and contracted partners to resolve customer concerns onsite to ensure payment.
• Manage high volume collections process including calling customers to collect payments due.
• Identify and reconcile accounts with payments due.
• Oversee the collection and application of customer payments and financing.
• Communicate with customers the dates and times for repairs; schedule services in Precision Order.
• Review, monitor, and track Cases report for assignment and resolution on a daily and weekly basis.
• Contact customers as need to collect progress payments.
• Report on challenges preventing fluid collection process.
• General audit functions including developing analytical reporting using Microsoft D365 system.
• Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes.
• Address and solution all legal and escalated customer service-related issues (BBB, Attorney letters, etc.).
• Supervises the daily operation of billing staff; including hiring, performance management, coaching, counseling, monitoring, and evaluating performance.
• Ensure the department’s policies and procedures are being followed by team members.
• Training of new hires and ongoing training and development.
• Partner with associates to identify opportunities to increase collection rate and overall productivity.
• Track and measure coaching effectiveness based on improvement in conversion rates, ticket size and customer satisfaction.
• Reinforce a performance culture centered on continuous improvement and personal accountability.
• Perform other functions as necessary or as assigned.

Skills

Billing

Accounts receivable

Data integrity

Communication

Attention to detail

Independent work

Team collaboration

Education

High school diploma or equivalent; associate degree preferred

Tools

Microsoft Outlook

Excel

Job description

Empire Today is seeking a Billing Manager in California to oversee the customer payment process and resolve billing issues. You will supervise billing staff, collaborate with contractors, and drive collections improvements with a focus on accuracy and efficiency.

Responsibilities include data integrity audits, unlocking payment delays, and coordinating with Installation teams to ensure timely settlements. Strong Excel, Outlook, and D365 experience is valued.