Billing Manager

Empire Today, LLC; Los Angeles (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health benefits.

Paid time off and holiday pay.

Wellness program.

Professional development & career adv.

Lots of perks.

Job summary

Empire Today, LLC is seeking a Billing Manager in California to oversee the customer payment process and resolve billing issues with contractors and customers. This role supports our CA markets and requires accuracy, strong communication, and the ability to manage high-volume transactions.

You will audit balances, coordinate with Installation teams and partners to secure on-time payments, and ensure smooth collections across multiple systems.

Qualifications

• High school diploma required; accounting/finance coursework preferred.
• 1+ year billing/accounts receivable or related experience preferred.
• Experience in high-volume B2B service environment a plus.
• Strong data accuracy and attention to detail.
• Proficiency with Outlook and Excel; ERP/CRM familiarity a plus.

Responsibilities

• Validate data integrity in all systems.
• Audit unpaid balances on completed but not closed installations and resolve.
• Ensure escalated issues are resolved or routed to the appropriate area/person.
• Resolve customer payment delays on completed installations.
• Coordinate with Installation team and partners to resolve payment issues onsite.
• Manage high-volume collections and call customers for payments.
• Identify and reconcile accounts with payments due.
• Oversee collection and application of customer payments and financing.
• Schedule repairs and confirm dates/times with customers.
• Monitor Cases report for assignment and resolution daily/weekly.
• Contact customers as needed to collect progress payments.

Skills

Data accuracy

Excel proficiency

Outlook proficiency

ERP/CRM experience

Communication skills

Education

High school diploma

Accounting/Finance coursework

Tools

ERP software

CRM systems

Work order systems

Billing software

Job description

The Billing Manager primarily oversees the customer payment process. The Billing Manager is responsible for working with contractors and customers to resolve any billing issues and collect payments. This position supports our California area markets.

We offer:

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation:

$75,000 annually

Responsibilities:

• Validate data integrity and information consistency in all systems.
• Audit unpaid balances on completed but not closed installations and resolve.
• Ensure all escalated issues have been resolved or channeled to the appropriate area/person.
• Resolve customer concerns delaying payment on completed, but not closed installations.
• Communicate with Installation team and contracted partners to resolve customer concerns onsite to ensure payment.
• Manage high volume collections process including calling customers to collect payments due.
• Identify and reconcile accounts with payments due.
• Oversee the collection and application of customer payments and financing.
• Communicate with customers the dates and times for repairs; schedule services in Precision Order.
• Review, monitor, and track Cases report for assignment and resolution on a daily and weekly basis.
• Contact customers as need to collect progress payments.
• Report on challenges preventing fluid collection process.

Qualifications:

• High school diploma or equivalent required; associate degree or coursework in accounting, finance, business, or a related field preferred.
• One or more years of billing, accounts receivable, order processing, accounting support, or comparable administrative experience preferred; experience in flooring, construction, field services, facilities services, or another high-volume B2B service environment is a plus.
• Working knowledge of invoice review, quote or contract reconciliation, purchase orders, credits, taxes, and supporting documentation.
• Exceptional accuracy, attention to detail, organization, and follow-through, with the ability to recognize inconsistencies and resolve routine exceptions.
• Ability to manage a high volume of transactions, prioritize competing deadlines, and maintain dependable productivity without sacrificing accuracy.
• Professional written and verbal communication skills and the judgment to ask clear questions, document decisions, and elevate unresolved issues.
• Proficiency with Microsoft Outlook and Excel, including basic formulas, sorting, filtering, and reconciliation of data; experience with ERP, accounting, CRM, or work-order systems preferred.
• Ability to work independently within established procedures while collaborating effectively across Finance, Sales, Customer Service, and Operations.
• Demonstrated discretion in handling confidential business and financial information.
• Customer-service mindset, reliability, adaptability, and willingness to support broader Finance Team responsibilities as needed.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.