Billing & Client Services Coordinator

Johnson Controls; Pennsylvania; On-site; USD 37,000 - 50,000; Full time

Job summary

Johnson Controls is hiring a Client Services Coordinator in New Cumberland, PA. The role focuses on billing, invoicing, and packaging complete billing packets with reports and certified payroll to ensure timely payments.

Ideal candidates have customer service or operations experience, strong communication skills, and proficiency in MS Office, particularly Excel. The position offers an hourly wage with a comprehensive benefits package and a collaborative, high-pressure environment.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer Service

Operations/Service Delivery

Decision Making

Communication

Teamwork

Adaptability

Tools

MS Office

Excel

Job description

Johnson Controls is hiring a Client Services Coordinator in New Cumberland, PA. The role focuses on billing, invoicing, and packaging complete billing packets with reports and certified payroll to ensure timely payments.

Ideal candidates have customer service or operations experience, strong communication skills, and proficiency in MS Office, particularly Excel. The position offers an hourly wage with a comprehensive benefits package and a collaborative, high-pressure environment.