Client Services Coordinator 3

Johnson Controls, Inc.; New Cumberland (Cumberland County); Presencial; USD 37.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits package

Descripción de la vacante

Johnson Controls, Inc. is seeking a Billing Specialist in New Cumberland, PA. The role focuses on delivering complete billing packets with reports and certified payroll to ensure timely payment.

You will assign tasks to 14 field resources, track open calls, and locally bill SRs while maintaining monthly revenue and arranging invoice delivery per a negotiated timeline. Candidates should have customer service or operations experience, strong communication skills, and proficiency with MS Office and

Formación

• Experience in customer service or operations/service delivery.
• Strong decision-making and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and professional business communications.
• Strong written and verbal communication; team player under pressure.

Responsabilidades

• Assign tasks for the 14 dedicated field resources.
• Track and manage all open calls including inspection manuals.
• Locally bill all open SRs including Inspection-Manuals and general service requests.
• Track and maintain monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Conocimientos

Customer service

Operations

Adaptability

Communication

Teamwork

Herramientas

Microsoft Excel

MS Office

Descripción del empleo

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

This position will be responsible for the billing and providing invoices to customers who require a complete billing packet, consisting of reports and certified payroll to ensure timely payment.

How you will do it

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Requirements:

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

HIRING HOURLY RANGE: $27-36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us