Billing Clerk & Customer Care Associate

Trumbull Industries, Inc.; Akron (OH); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Trumbull Industries, Inc. in Akron, Ohio seeks a clerk to handle billing of sales tickets, cash sales processing, and customer assistance in person or by phone. The role includes clerical tasks and coordinating warranty paperwork with vendors.

Responsibilities include answering calls, greeting customers, balancing cash, filing billing, distributing mail, and supporting internal projects as needed. Strong PC skills (Excel/Word) and good interpersonal skills are required.

Competenze

• Minimum 1-3 years of customer service experience, preferably in a business-to-business environment.
• Proficiency with PC (Excel & Word), calculator and ability to learn new software.
• Organized and able to maintain composure in challenging customer transactions.
• Effective interpersonal and communications skills.

Mansioni

• Perform clerical duties, answer and forward all incoming phone calls, greet internal and external customers.
• Process cash sales orders (cash/ checks/ credit cards) and balance cash box.
• Complete billing of sales tickets.
• Coordinate warranty paperwork for vendors.
• File and alphabetize billing.
• Fax/ Email proof of deliveries and proof of invoices per customer request.
• Sort and distribute mail daily.
• Work with internal staff on various projects as needed.

Conoscenze

Customer service

Interpersonal skills

Communication

Organizational skills

Strumenti

Excel

Word

Descrizione del lavoro

Trumbull Industries, Inc. in Akron, Ohio seeks a clerk to handle billing of sales tickets, cash sales processing, and customer assistance in person or by phone. The role includes clerical tasks and coordinating warranty paperwork with vendors.

Responsibilities include answering calls, greeting customers, balancing cash, filing billing, distributing mail, and supporting internal projects as needed. Strong PC skills (Excel/Word) and good interpersonal skills are required.