Billing & AR Specialist: Customer Data & Disputes

Light & Wonder, Inc.; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Light & Wonder, Inc. is seeking a Customer Service Specialist onsite in Las Vegas to manage inquiries, billing, and customer master data within Global Shared Services – Accounts Receivable. You will ensure accurate invoicing, timely resolutions, and data integrity across regions.

The role requires 2+ years in billing or AR, strong Excel skills, and a customer-focused attitude. Office-based with potential cross-time-zone support; regulatory diligence applies.

Qualifications

• High school diploma required; bachelor’s degree or accounting coursework preferred, or equivalent experience.
• 2+ years of experience in billing, accounts receivable, customer service, finance, or accounting; experience with customer master data or ERP data entry preferred.
• Gaming industry experience and Oracle EBS experience is a plus.
• Proficiency with Microsoft Office applications, especially Excel; ability to learn new systems quickly.

Responsibilities

• Serve as the primary point of contact for customer and internal inquiries via phone, email, and ticketing system; resolve within SLAs.
• Research and resolve questions on invoices, credits, pricing, payments, and account status; provide invoice copies and supporting documentation on request.
• Calculate, prepare, and issue customer invoices and credits accurately and on schedule, including manual invoices with correct revenue coding.
• Verify billing data accuracy and contract terms prior to processing; translate terms into the ERP so billing is correct.
• Process customer data change requests in the ERP (bill-to/ship-to, addresses, tax, payment terms, contacts); validate accuracy and completeness.
• Perform regular customer master data integrity and quality audits; identify and correct duplicates, missing fields, and inconsistencies.
• Record, store, and analyze customer, billing, and account information; transfer information to the correct system accurately.
• Communicate with Sales, Collections, Field Service, Contract Management, Legal, IT, and other teams on account status, delinquencies, and disputes.
• Perform account reconciliations and analysis to identify solutions; advise other departments on process improvements to prevent disputes.
• Investigate issues to identify root causes, document them, and escalate for corrective action.
• Provide audit documentation to support internal and external audit activities.
• Support departmental metrics and continuous process improvement, including rollout of new customer service tools.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Analytical skills

Root cause analysis

Data reconciliation

Excel

ERP data entry

Education

High school diploma

Tools

Oracle EBS

Job description

Light & Wonder, Inc. is seeking a Customer Service Specialist onsite in Las Vegas to manage inquiries, billing, and customer master data within Global Shared Services – Accounts Receivable. You will ensure accurate invoicing, timely resolutions, and data integrity across regions.

The role requires 2+ years in billing or AR, strong Excel skills, and a customer-focused attitude. Office-based with potential cross-time-zone support; regulatory diligence applies.