Global AR & Billing Data Specialist

Light & Wonder, Inc; Las Vegas (NV); Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Light & Wonder, Inc is seeking a Customer Service Specialist for Global Shared Services – Accounts Receivable. You will be the first point of contact for customer inquiries, handling billing, invoicing, and master data management to ensure accurate and timely processing.

You will collaborate with multiple teams to resolve issues and maintain data integrity. The role requires strong communication, attention to detail, and the ability to work across regions.

Formación

• Education: High school diploma required; bachelor’s degree or additional finance or accounting coursework preferred, or equivalent experience.
• Experience: Minimum of 2 years of experience in billing, accounts receivable, customer service, finance, or accounting; experience with customer master data or ERP data entry preferred.
• Gaming industry and Oracle EBS experience a plus.

Responsabilidades

• Serve as the primary point of contact for customer and internal inquiries received by phone, email, and the ticketing system; prioritize and resolve within established SLAs.
• Research and resolve customer questions on invoices, credits, pricing, payments, and account status; provide invoice copies and supporting documentation on request.
• Calculate, prepare, and issue customer invoices and credits accurately and on schedule, including manual invoices with correct revenue coding under general accounting principles.
• Verify the accuracy of billing data and contract terms prior to processing; review agreements and translate terms into the ERP so billing is correct.
• Process customer data change requests in the ERP (bill-to/ship-to, addresses, tax, payment terms, contacts), validating accuracy and completeness.
• Perform regular customer master data integrity and quality audits; identify and correct duplicates, missing fields, and inconsistencies.
• Record, store, and analyze customer, billing, and account information; transfer information from hardcopy or email to the correct system accurately.
• Communicate with Sales, Collections, Field Service, Contract Management, Legal, IT, and other teams on account status, potential delinquencies, and dispute resolution.
• Perform account reconciliations and analysis to identify solutions; advise other departments on process improvements that prevent recurring disputes.
• Investigate issues to identify root causes, document them, and escalation for corrective action.
• Provide audit documentation to support internal and external audit activities.
• Support departmental metrics and continuous process improvement, including the rollout of new customer service tools.
• Perform additional duties and activities assigned by management.
• Adhere to all department policies, procedures, and performance expectations.

Conocimientos

Customer service

Communication

Active listening

Attention to detail

Organizational skills

Data analysis

Educación

High school diploma

Bachelor’s degree or finance/accounting coursework preferred

Herramientas

Excel

Oracle EBS

ERP systems

Descripción del empleo

Light & Wonder, Inc is seeking a Customer Service Specialist for Global Shared Services – Accounts Receivable. You will be the first point of contact for customer inquiries, handling billing, invoicing, and master data management to ensure accurate and timely processing.

You will collaborate with multiple teams to resolve issues and maintain data integrity. The role requires strong communication, attention to detail, and the ability to work across regions.