AR & Billing Specialist — Customer Data & Disputes

Global Draw; Las Vegas (NV); On-site; USD 50,000 - 80,000; Full time

Job summary

Light & Wonder in Las Vegas is seeking a Customer Service Specialist within Global Shared Services - Accounts Receivable. The role serves as the first point of contact for customer inquiries, ensuring invoices are accurate and issued on time while maintaining data integrity across regions.

You will handle invoices, credits, pricing questions, and contract terms, translating them into the ERP and maintaining customer master data.

Qualifications

• Education: High school diploma required; bachelor’s degree or accounting coursework preferred, or equivalent experience.
• Experience: 2+ years in billing, accounts receivable, customer service, finance, or accounting; experience with customer master data or ERP data entry preferred.
• Gaming industry and Oracle EBS experience a plus.

Responsibilities

• Serve as the primary contact for customer and internal inquiries via phone, email, and the ticketing system; prioritize and resolve within established SLAs.
• Research and resolve questions on invoices, credits, pricing, payments, and account status; provide invoice copies and supporting documentation on request.
• Calculate, prepare, and issue customer invoices and credits accurately and on schedule, including manual invoices with correct revenue coding under general accounting principles.
• Verify the accuracy of billing data and contract terms prior to processing; review agreements and translate terms into the ERP so billing is correct.
• Process customer data change requests in the ERP (bill-to/ship-to, addresses, tax, payment terms, contacts), validating accuracy and completeness.
• Perform regular customer master data integrity and quality audits; identify and correct duplicates, missing fields, and inconsistencies.
• Record, store, and analyze customer, billing, and account information; transfer information from hardcopy or email to the correct system accurately.
• Communicate with Sales, Collections, Field Service, Contract Management, Legal, IT, and other teams on account status, potential delinquencies, and dispute resolution.
• Perform account reconciliations and analysis to identify solutions; advise other departments on process improvements that prevent recurring disputes.
• Investigate issues to identify root causes, document them, and escape for corrective action.
• Provide audit documentation to support internal and external audit activities.
• Support departmental metrics and continuous process improvement, including the rollout of new customer service tools.
• Perform additional duties and activities assigned by management.
• Adhere to all department policies, procedures, and performance expectations.

Skills

Customer service

Billing

Accounts receivable

ERP data entry

Data integrity

Education

High school diploma

Bachelor's degree or accounting coursework preferred

Equivalent experience

Tools

Oracle E-Business Suite (EBS)

Job description

Light & Wonder in Las Vegas is seeking a Customer Service Specialist within Global Shared Services - Accounts Receivable. The role serves as the first point of contact for customer inquiries, ensuring invoices are accurate and issued on time while maintaining data integrity across regions.

You will handle invoices, credits, pricing questions, and contract terms, translating them into the ERP and maintaining customer master data.