Billing Analytics & Process Improvement Lead

wk; New York (NY); Hybrid; USD 69,000 - 118,000; Full time

Benefits offered by this job

Hybrid work

Bonus eligible

401(k)

Job summary

Wolters Kluwer CT Corporation is seeking a Business Analyst - Billing to analyze billing and payment operations and drive process and technology improvements in a hybrid office setting.

You will translate business needs into clear requirements, support solution delivery, and partner with Sales, Service, Product, Finance, Accounting, and Technology to improve efficiency, customer experience, and financial outcomes.

Qualifications

• Bachelor's degree in business, IT, or related field, or equivalent experience.
• MBA preferred for advanced business insight.
• 5+ years in business analysis, operations, product, or project management.

Responsibilities

• Lead the analysis, design, and optimization of billing and payment processes and platforms.
• Evaluate operations, data trends, and performance metrics to identify risks and improvements.
• Develop process maps, use cases, and functional requirements.
• Act as the voice of stakeholders, incorporating feedback from frontline teams and customers.
• Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams.
• Support project delivery, including requirements, risk, and issue resolution.
• Participate in testing strategy, UAT, and production releases.
• Assist with training, documentation, and post-implementation support.
• Contribute to business cases, project documentation, and operational reporting.

Skills

Billing analysis

Process mapping

SDLC

Power BI

SQL

JIRA

Confluence

Visio

Lucidchart

Miro

Stakeholder mgmt

Cross-functional

Education

Bachelor's degree in Business, Information Technology, or a related field

MBA preferred

Tools

ADO

JIRA

Confluence

Visio

Lucid

Miro

Smartsheets

Job description

Wolters Kluwer CT Corporation is seeking a Business Analyst - Billing to analyze billing and payment operations and drive process and technology improvements in a hybrid office setting.

You will translate business needs into clear requirements, support solution delivery, and partner with Sales, Service, Product, Finance, Accounting, and Technology to improve efficiency, customer experience, and financial outcomes.