Business Analyst - Billing

wk; New York (NY); Hybrid; USD 69,000 - 118,000; Full time

Benefits offered by this job

Hybrid work

Bonus eligible

401(k)

Job summary

Wolters Kluwer CT Corporation is seeking a Business Analyst - Billing to analyze billing and payment operations and drive process and technology improvements in a hybrid office setting.

You will translate business needs into clear requirements, support solution delivery, and partner with Sales, Service, Product, Finance, Accounting, and Technology to improve efficiency, customer experience, and financial outcomes.

Qualifications

• Bachelor's degree in business, IT, or related field, or equivalent experience.
• MBA preferred for advanced business insight.
• 5+ years in business analysis, operations, product, or project management.

Responsibilities

• Lead the analysis, design, and optimization of billing and payment processes and platforms.
• Evaluate operations, data trends, and performance metrics to identify risks and improvements.
• Develop process maps, use cases, and functional requirements.
• Act as the voice of stakeholders, incorporating feedback from frontline teams and customers.
• Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams.
• Support project delivery, including requirements, risk, and issue resolution.
• Participate in testing strategy, UAT, and production releases.
• Assist with training, documentation, and post-implementation support.
• Contribute to business cases, project documentation, and operational reporting.

Skills

Billing analysis

Process mapping

SDLC

Power BI

SQL

JIRA

Confluence

Visio

Lucidchart

Miro

Stakeholder mgmt

Cross-functional

Education

Bachelor's degree in Business, Information Technology, or a related field

MBA preferred

Tools

ADO

JIRA

Confluence

Visio

Lucid

Miro

Smartsheets

Job description

Wolters Kluwer CT Corporation is a premier provider of registered agent, entity formation, and corporate compliance services . We support businesses and law firms with everything from UCC filings to foreign qualifications and business licensing.

As the Business Analyst - Billing, you are responsible to analyze billing and payment operations and drive process and technology improvements. This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. Highly prefer experience in a corporate billing function.

In this role you will report to the Director, Customer Success, and work a hybrid work schedule from our local office (2 days in office, 3 days remotely).

Key Responsibilities:

• Lead the analysis, design, and optimization of billing and payment processes and platforms
• Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities
• Develop process maps, use cases, and functional requirements
• Act as the voice of stakeholders, incorporating feedback from frontline teams and customers
• Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams
• Support project delivery, including requirement clarification, risk identification, and issue resolution
• Participate in testing strategy, User Acceptance Testing (UAT), and production releases
• Assist with training, documentation, and post-implementation support
• Contribute to business cases, project documentation, and operational reporting

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience)
• MBA preferred
• 5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred)

Skills:

• Requirements gathering and process mapping
• Strong analytical and problem-solving capabilities
• Experience with SDLC methodologies (Agile/SAFe, Waterfall)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Familiarity with tools such as ADO, JIRA, Confluence, Visio, Lucid, or Miro, and Smartsheets
• SQL and data visualization tools (Power Bi) experience preferred

Additional Information:

• Operates with moderate supervision, applying sound judgment to solve complex problems
• Strong communication skills with the ability to translate technical concepts clearly
• May mentor junior team members
• Travel: Up to 10% domestic travel

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual background and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$68,900.00 - $118,050.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical
• Dental
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.