Billing Analytics Analyst - Elevate Client Experience

Element Fleet Management; Maryland; Hybrid; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement plans

Paid time off

Job summary

Element Fleet Management in Owings Mills, MD is seeking a Billing Business Analyst to transform billing data into actionable insights, build dashboards, and support proactive client communication. You will work with Billing, Finance, IT, and Client Success to address data and process gaps and improve the overall billing experience.

This hybrid role requires Maryland residency or onsite presence and offers a base salary range with incentives and benefits.

Qualifications

• Experience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field.
• Demonstrated analytical skills with the ability to interpret data, identify trends, and explain business impacts.
• Experience working with reports, dashboards, spreadsheets, databases, operational systems, or similar tools.
• Strong Excel skills, including the ability to organize, analyze, and summarize large data sets.
• Ability to translate business questions into data requirements and actionable insights.
• Demonstrated problem‑solving and root‑cause analysis skills.
• Ability to work from our Maryland office as required by the position’s hybrid work schedule.

Responsibilities

• Analyze billing data and generate actionable insights. Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity.
• Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities.
• Translate complex billing data into clear business insights, summaries, and recommendations that support client-facing communication and operational decision-making.
• Support proactive billing reviews for strategic, complex, or high-volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators.
• Partner with Billing Client Experience Partners to prepare client-ready insights, variance explanations, and supporting analysis.
• Conduct root-cause analysis on recurring disputes, billing errors, escalations, and service issues. Identify process gaps, control weaknesses, data quality issues, and handoff failures that contribute to billing friction.
• Develop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness.
• Prepare executive-ready summaries, recurring reporting, and performance updates for leadership and stakeholders.
• Collaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues.
• Identify recurring manual analysis, customized reporting, and repetitive billing review activities that may be candidates for automation or standardization.

Skills

Analytical thinking

Billing operations

Data analysis

Cross-functional collaboration

Excel proficiency

Communication skills

Education

College/University degree preferred

Tools

Snowflake

Salesforce

Power BI

Tableau

SQL

Alteryx

Excel Power Query

Job description

Element Fleet Management in Owings Mills, MD is seeking a Billing Business Analyst to transform billing data into actionable insights, build dashboards, and support proactive client communication. You will work with Billing, Finance, IT, and Client Success to address data and process gaps and improve the overall billing experience.

This hybrid role requires Maryland residency or onsite presence and offers a base salary range with incentives and benefits.