Billing & Accounts Support Specialist

City of Rosenberg; Rosenberg (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vacation time

Medical insurance

Dental and vision insurance

Pet insurance

Supplemental insurance

Life insurance

Paid holidays

Paid personal days

Tuition reimbursement

TMRS retirement with city match

Longevity pay

Employee Fitness Center

Job summary

City of Rosenberg seeks a customer service representative to assist the public with utility account information, billing inquiries, and service requests. The role involves data entry, cash handling, and coordinating with field personnel to resolve issues.

The ideal candidate has a high school diploma, at least two years of related experience, proficiency with Microsoft Office, and a valid Texas Class C driver's license.

Qualifications

• High School Diploma or GED required.
• Minimum two years of full-time paid accounting, customer service, or related experience.
• Training and experience using a personal computer with a variety of software including Microsoft Office.

Responsibilities

• Assists internal and external customers with utility service billing and account information.
• Responds to customers’ inquiries and related account requests.
• Verifies, enters and updates account and invoice data.
• Performs review of accounts and related fiscal or customer information to determine accuracy and enters authorized adjustments.
• Review delinquent accounts and generates reports.
• Verify utility service meter readings and communicate with field personnel regarding utility work orders.
• Refers customers to other resources for additional assistance as needed.
• Maintains customer account data.
• Prepares delinquent accounts for cut off as a result of non-payment.
• Performs routine reconciliations and makes adjustments as needed.
• Open, prepare, tracks, close and verify service requests and associated labor hours.
• Prepares, distributes and processes correspondence, forms, schedules, notices, vendor related documents and other related reports.
• Processes fiscal transactions.
• Receives and accounts for funds from the drop box, mail, and over the counter including utility payments, water and sewer taps fees, service deposits, reconnect fees, service charges, miscellaneous accounts receivable payments, and bulk water payments.
• Maintains a cash tray and processes daily cash receipts received, closes out daily batches, and make deposits.
• Accounts for all funds received in compliance with the Cash Receipts Policy.
• Sorts, makes images of, organizes and files documents of assigned area, verifies, enters and updates system data.
• Prepares, processes, and prints scheduled reports and forms, and maintains related files.
• Performs other duties as assigned.
• High School Diploma or GED; two or more years of related experience; proficiency with Microsoft Office.

Skills

Customer service

Cash handling

Data entry

Microsoft Office

Education

High School Diploma or GED

Job description

City of Rosenberg seeks a customer service representative to assist the public with utility account information, billing inquiries, and service requests. The role involves data entry, cash handling, and coordinating with field personnel to resolve issues.

The ideal candidate has a high school diploma, at least two years of related experience, proficiency with Microsoft Office, and a valid Texas Class C driver's license.