Clerk - Utility Billing

Gulfshoresal; Cleburne (TX); Hybrid; USD 33,000 - 45,000; Full time

Job summary

Gulfshoresal seeks a Clerk in the Utilities Billing Department to ensure accurate clerical and accounting recordkeeping in line with city procedures. The role greets visitors, handles payments and new accounts, and responds to customer inquiries. You will input and retrieve billing data and assist with closings.

Requires high school diploma or equivalent, with clerical experience. Bilingual English/Spanish preferred; mult-line phone handling and independent work are key aspects of the job.

Qualifications

• High school diploma or equivalent with clerical courses.
• At least 1 year of clerical work or related business school courses may substitute for experience.

Responsibilities

• Greet visitors and assist customers; answer inquiries and route calls.
• Handle utility billing payments, new account setups and closings, and input/retrieve billing data.
• Resolve utility billing issues and ensure accuracy of records; maintain filing systems.

Skills

Business English

Office procedures

Customer service

Instruction following

Filing system

Ten-key by touch

Public interaction

Team collaboration

Independent work

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Compensation - $18.81/hr

Position open until filled.

BRIEF DESCRIPTION

This position is responsible for ensuring that all clerical or accounting recordkeeping work for the Utility Billing Department is accurate and is in completed in accordance with city and departmental procedures and regulations. Greeting and assisting visitors, operating a multi-line telephone system; handling utility billing payments, new account setups and closings, and customer inquiries; resolving utility billing issues; and ensuring accurate input and retrieval of utility billing information.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Possess a working knowledge of business English, spelling and arithmetic


• Possess a working knowledge of office practices and procedures and departmental rules and regulations


• Possess excellent customer service


• Ability to understand and carry out oral and written instructions and to request clarification when needed


• Ability to establish and maintain simple clerical records and appropriate filing system


• Ability to operate a 10 key by touch


• Ability to meet the general public well and to deal effectively with their questions or problems


• Ability to establish and maintain effective working relationships with co-workers and employees and officials of other departments


• Ability to work independently with minimal supervisions or assistance


• Bilingual (English/Spanish) preferred

EDUCATION AND EXPERIENCE

High school diploma or its equivalent with clerical courses with at least one (1) year of experience in clerical work or related business school courses may be substituted for experience; OR

Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES REQUIRED

A Valid Class C Texas driver license and the ability to maintain a satisfactory driving record

ENVIRONMENTAL FACTORS AND SAFETY HAZARDS

Primarily in an indoor environment with the ability to operate outdoors when needed. May be exposed to extreme heat and cold during summer and winter months.

TOOLS AND EQUIPMENT USED

Standard office equipment including multi-line telephone, computer, copier, scanner, shredder, printer, and cell phones.