Water Billing & Customer Support Specialist

City-of-Houston,-T

Houston (TX)

On-site

USD 40,000 - 50,000

Full time

9 days ago

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Job summary

The City of Houston is seeking a Water Customer Service Administrator to deliver exceptional service for water bill inquiries and account management. You will resolve billing concerns, assist customers with online account access, and coordinate with multiple departments to ensure accurate data entry and timely resolutions.

Strong Excel and communication skills are essential, with a preference for candidates experienced in call centers, collections, or utilities.

Qualifications

High school diploma or GED required.
Six months of administrative or customer service experience required; an Associate's degree may substitute for the experience.
Preference will be given to applicants with call center, collections, and/or utility experience.

Responsibilities

Deliver excellent customer service while handling City of Houston Water inquiries and billing issues.
Research, analyze, and resolve customer problems and inquiries related to water services.
Assist with online account access and coordinate with departments to resolve billing concerns and delinquent balances.
Prepare documentation to adjust customer accounts while maintaining security and confidentiality.
Enter data accurately and process modification requests to ensure proper changes.
Monitor overdue accounts and establish payment plans for delinquent balances.
Collaborate with other departments to resolve billing inquiries and improve service quality.