FT - Clerk - Utility Billing

City of Cleburne; Cleburne (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

City of Cleburne's Utilities Billing Department seeks a meticulous clerical specialist to maintain accurate billing records, process payments, and assist customers in person and by phone.

Role requires strong English, basic arithmetic, and the ability to follow procedures with minimal supervision; bilingual English/Spanish is preferred. Indoor environment with occasional outdoor duties during peak periods.

Qualifications

• High school diploma or equivalent with clerical coursework.
• At least 1 year of clerical work or related business courses.
• Able to understand and carry out written and oral instructions.
• Ability to establish and maintain simple clerical records and filing.
• Proficiency in English; Spanish preferred.

Responsibilities

• Greeting and assisting visitors; operating a multi-line phone system.
• Handling utility billing payments, new account setup and closings.
• Responding to customer inquiries and resolving billing issues.
• Inputting and retrieving utility billing information accurately.

Skills

Customer service

Office procedures

Ten-key by touch

Bilingual

Communication

Education

High school diploma or equivalent

Job description

Compensation - $18.81/hr

Position open until filled.

BRIEF DESCRIPTION

This position is responsible for ensuring that all clerical or accounting recordkeeping work for the Utility Billing Department is accurate and is in completed in accordance with city and departmental procedures and regulations. Greeting and assisting visitors, operating a multi-line telephone system; handling utility billing payments, new account setups and closings, and customer inquiries; resolving utility billing issues; and ensuring accurate input and retrieval of utility billing information.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Possess a working knowledge of business English, spelling and arithmetic
• Possess a working knowledge of office practices and procedures and departmental rules and regulations
• Possess excellent customer service
• Ability to understand and carry out oral and written instructions and to request clarification when needed
• Ability to establish and maintain simple clerical records and appropriate filing system
• Ability to operate a 10 key by touch
• Ability to meet the general public well and to deal effectively with their questions or problems
• Ability to establish and maintain effective working relationships with co-workers and employees and officials of other departments
• Ability to work independently with minimal supervisions or assistance
• Bilingual (English/Spanish) preferred

EDUCATION AND EXPERIENCE

High school diploma or its equivalent with clerical courses with at least one (1) year of experience in clerical work or related business school courses may be substituted for experience; OR

Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES REQUIRED

A Valid Class C Texas driver license and the ability to maintain a satisfactory driving record

ENVIRONMENTAL FACTORS AND SAFETY HAZARDS

Primarily in an indoor environment with the ability to operate outdoors when needed. May be exposed to extreme heat and cold during summer and winter months.

TOOLS AND EQUIPMENT USED

Standard office equipment including multi-line telephone, computer, copier, scanner, shredder, printer, and cell phones.