Fiscal Services Technician - Customer Service

City of Rosenberg; Rosenberg (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vacation time

Medical insurance

Dental and vision insurance

Pet insurance

Supplemental insurance

Life insurance

Paid holidays

Paid personal days

Tuition reimbursement

TMRS retirement with city match

Longevity pay

Employee Fitness Center

Job summary

City of Rosenberg seeks a customer service representative to assist the public with utility account information, billing inquiries, and service requests. The role involves data entry, cash handling, and coordinating with field personnel to resolve issues.

The ideal candidate has a high school diploma, at least two years of related experience, proficiency with Microsoft Office, and a valid Texas Class C driver's license.

Qualifications

• High School Diploma or GED required.
• Minimum two years of full-time paid accounting, customer service, or related experience.
• Training and experience using a personal computer with a variety of software including Microsoft Office.

Responsibilities

• Assists internal and external customers with utility service billing and account information.
• Responds to customers’ inquiries and related account requests.
• Verifies, enters and updates account and invoice data.
• Performs review of accounts and related fiscal or customer information to determine accuracy and enters authorized adjustments.
• Review delinquent accounts and generates reports.
• Verify utility service meter readings and communicate with field personnel regarding utility work orders.
• Refers customers to other resources for additional assistance as needed.
• Maintains customer account data.
• Prepares delinquent accounts for cut off as a result of non-payment.
• Performs routine reconciliations and makes adjustments as needed.
• Open, prepare, tracks, close and verify service requests and associated labor hours.
• Prepares, distributes and processes correspondence, forms, schedules, notices, vendor related documents and other related reports.
• Processes fiscal transactions.
• Receives and accounts for funds from the drop box, mail, and over the counter including utility payments, water and sewer taps fees, service deposits, reconnect fees, service charges, miscellaneous accounts receivable payments, and bulk water payments.
• Maintains a cash tray and processes daily cash receipts received, closes out daily batches, and make deposits.
• Accounts for all funds received in compliance with the Cash Receipts Policy.
• Sorts, makes images of, organizes and files documents of assigned area, verifies, enters and updates system data.
• Prepares, processes, and prints scheduled reports and forms, and maintains related files.
• Performs other duties as assigned.
• High School Diploma or GED; two or more years of related experience; proficiency with Microsoft Office.

Skills

Customer service

Cash handling

Data entry

Microsoft Office

Education

High School Diploma or GED

Job description

Provides extensive customer service to the public assisting customers with utility service account information involving questions, complaints, and billing inquiries. Handles large amounts of cash, service requests, data entry, and other related activities in a fast pace environment.

Benefits Overview

• 3 weeks of vacation per year after the first year (2 weeks of vacation during the first year)
• Medical insurance is provided at no cost to the employee
• Dental and vision insurance is offered
• Pet insurance is offered for your four-legged friend
• Supplemental insurance is offered
• $25,000 life insurance policy at no cost to the employee
• 13 days city observed paid holiday leave
• 16 hours of paid personal days each year
• Tuition reimbursement available for up to $2,000 per fiscal year
• Retirement plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a city contribution match of 2 to 1
• Longevity pay in the amount of $7.50 per month, per year of service paid annually each December
• Employee Fitness Center

Our City Mission

To provide exceptional services that create and sustain a safe, livable, and vibrant community.

Our City Vision

Building a better tomorrow together by cultivating a City that is financially strong, with a thriving economy, quality infrastructure, and dynamic culture.

Our Core Values

Rtown THRIVES

• Teamwork: We believe in the power of collaboration and unity among our citizens, leaders, and our own staff to achieve common goals and enhance the well‑being of our community.
• Hometown: We cherish and preserve the unique character and history of our town, creating a sense of belonging for all who call it home.
• Respect: We promote a culture of mutual respect, recognizing the inherent worth and dignity of every individual in our diverse community.
• Integrity: We hold ourselves to the highest ethical standards, ensuring transparency and accountability in all our actions and decisions.
• Vision: We embrace innovation and forward-thinking ideas to shape a sustainable and prosperous future for Rosenberg while preserving our historic past
• Employees: We strive to maintain a healthy work culture that places an emphasis on physical and mental well‑being so our employees can perform to their full potential.
• Service: We are committed to delivering superior services and continuously improving to meet the needs of our community.

• Assists internal and external customers with utility service billing and account information
  • Responds to customers’ inquiries and related account requests
  • Verifies, enters and updates account and invoice data
  • Performs review of accounts and related fiscal or customer information to determine accuracy and enters authorized adjustments
  • Review delinquent accounts and generates reports
  • Verify utility service meter readings and communicate with field personnel regarding utility work orders
  • Refers customers to other resources for additional assistance as needed
• Maintains customer account data
  • Prepares delinquent accounts for cut off as a result of non-payment
  • Performs routine reconciliations and makes adjustments as needed
  • Open, prepare, tracks, close and verify service requests and associated labor hours
  • Prepares, distributes and processes correspondence, forms, schedules, notices, vendor related documents and other related reports
• Processes fiscal transactions
  • Receives and accounts for funds from the drop box, mail, and over the counter including utility payments, water and sewer taps fees, service deposits, reconnect fees, service charges, miscellaneous accounts receivable payments, and bulk water payments.
  • Maintains a cash tray and processes daily cash receipts received, closes out daily batches, and make deposits
  • Accounts for all funds received in compliance with the Cash Receipts Policy
• Sorts, makes images of, organizes and files documents of assigned area, verifies, enters and updates system data
• Prepares, processes, and prints scheduled reports and forms, and maintains related files
• Performs other duties as assigned

• High School Diploma or successful completion of the General Educational Development (GED) Test
• Two (2) or more years of full‑time paid accounting, customer service, or related experience
• Training and experience using a personal computer with a variety of software including Microsoft Office

• Valid Class C Texas Driver’s License
  • Reliable transportation and liability insurance

• Appointment will be conditional upon successful completion of the following pre‑employment checks:
  • Criminal background check
  • Controlled substance screening