Water Utility Customer Support Associate I

City of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Houston Water Customer Service is seeking an Administrative Support Specialist to deliver excellent service while handling customer inquiries related to billing, account balances, and service requests. You will perform accurate data entry, assist online account access, and coordinate with departments to resolve billing concerns.

The role requires a high school diploma or GED, with six months of administrative or customer service experience; an Associate's degree may substitute.

Qualifications

• Requires a high school diploma or GED.
• Six months of administrative or customer service experience is required.
• An Associate's degree may be substituted for the experience requirement.

Responsibilities

• Deliver excellent customer service while addressing Water utility inquiries and billing issues.
• Accurately enter data and process account changes or requests.
• Assist customers with online account access and troubleshoot account problems.
• Coordinate with multiple departments to resolve billing concerns and service requests.
• Monitor delinquent accounts and assist with payment plan arrangements.
• Demonstrate proficiency with Excel for tracking and performance measurements.

Skills

Customer service

Data entry

Excel

Communication

Education

High school diploma or GED

Associate's degree substitution for experience

Tools

Cisco Finesse

CRM systems

Job description

City of Houston Water Customer Service is seeking an Administrative Support Specialist to deliver excellent service while handling customer inquiries related to billing, account balances, and service requests. You will perform accurate data entry, assist online account access, and coordinate with departments to resolve billing concerns.

The role requires a high school diploma or GED, with six months of administrative or customer service experience; an Associate's degree may substitute.