Customer Billing

Municipal Operations & Consulting, Inc.; Cypress (TX); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Insurance

Benefits

Job summary

A municipal operations firm in Cypress, Texas is seeking a Customer Billing Specialist to manage customer account information and support billing processes. The ideal candidate should possess strong organizational skills and proficiency in Excel. Responsibilities include verifying account data, processing meter information, and assisting customers through various communication channels. This is a full-time, entry-level position offering competitive salary and benefits.

Qualifications

• Strong organizational skills and attention to detail.
• Proficiency in Excel, Starnik, and Adjutant (training provided).
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work both independently and collaboratively.
• Demonstrates a team-oriented 'Others First' attitude.
• Able to remain composed and efficient under pressure.

Responsibilities

• Enter, verify, and update customer account information in billing and meter management systems.
• Process meter books and generate district scrub files.
• Investigate and report on leaks and other discrepancies.
• Answer customer calls and respond to emails.
• Prepare and maintain reports for management review.

Skills

Strong organizational skills

Attention to detail

Proficiency in Excel

Excellent verbal communication skills

Excellent written communication skills

Self-motivated

Ability to work independently

Ability to work collaboratively

Composed under pressure

Team-oriented attitude

Tools

Excel

Starnik

Adjutant

Job description

Customer Billing Specialist

Municipal Operations & Consulting, Inc.

Location: Cypress, Texas

Employment Type: Full Time

Seniority Level: Entry Level

Job Function: Accounting/Auditing and Finance, Air, Water, and Waste Program Management

Salary: $75,000.00 – $90,000.00

Responsibilities

• Enter, verify, and update customer account information in billing and meter management systems.
• Process meter books, generate district scrub files, and identify missing or abnormal reads.
• Import, review, and reconcile daily meter re‑reads, reads, and notes in the Customer Billing system.
• Cross‑check and analyze data and usage trends for accuracy.
• Investigate and report on leaks, stuck or broken meters, swapped meters, misreads, and other field discrepancies.
• Maintain confidentiality and accuracy of all customer and company data.
• Perform rebills and credit adjustments for leaks, misreads, and pool fills.
• Follow established department checklists and Standard Operating Procedures (SOPs).
• Answer and direct customer calls; provide account information or elevate as needed.
• Respond promptly and professionally to customer emails and service requests.
• Support the call center during peak periods or emergencies.
• Schedule district communications, including inserts, buckslips, and letters.
• Demonstrate a team‑oriented “Others First” attitude when supporting colleagues and customers.
• Prepare and maintain reports, spreadsheets, and usage summaries for management review.
• Create and update SOP documents and generate district reports as required.
• ically archive all completed work, service records, and closeout documents to company shared drives.
• Maintain organized digital and paper filing systems and calendars.
• Ensure compliance with company policies and confidentiality standards.
• Provide Beacon/Smart Meter support, including investigation of endpoint tampers and performance issues.
• Track meter accuracy and manage meter change‑out tasks.
• Create and manage daily tasks, input completed reads, and clear meter notes.
• Create new tasks as needed based on meter notes or skip‑reason codes.
• Maintain productivity in a time‑sensitive, fast‑paced environment.
• Participate in department team‑building exercises and cross‑training to support other office responsibilities.
• Support other departments with administrative tasks as needed.
• Maintain a clean and organized workspace.
• Attend the full week of onboarding and any required training sessions.

Skills and Qualifications

• Strong organizational skills and attention to detail.
• Proficiency in Excel, Starnik, and Adjutant (training provided).
• Excellent verbal and written communication skills.
• Self‑motivated with the ability to work both independently and collaboratively.
• Demonstrates a team‑oriented “Others First” attitude.
• Able to remain composed and efficient under pressure.

Additional Requirements

• Full‑time position: 7:45 AM – 5:00 PM, Monday through Friday.
• Must be available to work in‑office during emergency response hours (extreme weather or emergency events).
• Insurance and benefits included.