Gaming Floor Ambassador: Guest Relations & Promotions

Churchill Downs; Hampton (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Churchill Downs Incorporated, via Colonial Downs Group, is seeking an Ambassador to serve as a primary guest information hub on the gaming floor and assist with marketing programs. The position may require long hours, including nights, weekends, and holidays.

The role emphasizes delivering excellent guest service, knowledge of promotions, and maintaining confidentiality while promoting brand value on site in Virginia.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience preferred.
• Must obtain Virginia Racing Commission License.
• Valid Driver's License.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as main contact and information hub on the gaming floor.
• Assist with marketing and promotional programs.
• Work long hours including nights, weekends, and holidays.
• Stock inventory and maintain confidentiality.
• Provide guest service and respond to guest requirements.

Skills

Guest service

Verbal communication

Written communication

Customer service

Education

High school diploma

Job description

Churchill Downs Incorporated, via Colonial Downs Group, is seeking an Ambassador to serve as a primary guest information hub on the gaming floor and assist with marketing programs. The position may require long hours, including nights, weekends, and holidays.

The role emphasizes delivering excellent guest service, knowledge of promotions, and maintaining confidentiality while promoting brand value on site in Virginia.