Bilingual Utilities Call Center Specialist

Ultimate Staffing; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

Ultimate Staffing is seeking a Call Center Customer Service representative to handle high-volume inbound calls for a utilities client. You will resolve billing and service inquiries, process payments, and generate service orders to keep customers informed.

The role requires 3+ years of call center experience, bilingual English/Spanish, and strong communication. Typical hours are 8am-5pm PST, with on-site duties and a focus on accurate record-keeping.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in a call center or high-volume customer service environment.
• Bilingual in English/Spanish required.
• Ability to manage a large volume of calls with professionalism, patience, and efficiency.

Responsibilities

• Manage high-volume inbound calls, addressing customer inquiries and resolving concerns related to billing, service requests, and account issues.
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness.
• Generate and manage service orders, providing customers with updates on service requests.
• Maintain accurate records of customer interactions and transactions, ensuring attention to detail.
• Perform other responsibilities as requested by leadership to support team objectives.

Skills

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Job description

Ultimate Staffing is seeking a Call Center Customer Service representative to handle high-volume inbound calls for a utilities client. You will resolve billing and service inquiries, process payments, and generate service orders to keep customers informed.

The role requires 3+ years of call center experience, bilingual English/Spanish, and strong communication. Typical hours are 8am-5pm PST, with on-site duties and a focus on accurate record-keeping.