Destination Universal Sales Specialist (Bilingual)

Universal Studios Hollywood; San Diego (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to Universal/3

Complimentary tickets for friends and

Discounts on food and merchandise

Building lifelong friendships

Resume building workshops

Growth opportunities

Wellness programs

Job summary

NBCUniversal is seeking a Bilingual Destination Universal Sales Specialist to drive ticket sales at off-property Universal-branded desks in the South Bay area of San Diego. You will use consultative selling to propose tickets, upgrades, and third-party offerings while delivering exceptional guest experiences.

You’ll operate in a fast-paced environment year-round, maintaining professionalism, product knowledge, and a warm brand presence.

Qualifications

• Must be fluent in English and Spanish.
• Face-to-face sales or customer service experience required.
• Strong communication and interpersonal skills.
• Flexible schedule including weekends and holidays.
• Ability to stand for extended periods and work in varying environments.

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach.
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online.
• Explain product options, pricing, and value propositions to support informed purchases.
• Meet or exceed individual and location sales goals.
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks.
• Engage guests to understand plans and recommend enhancements to improve their visit.
• Maintain knowledge of offerings, promotions, and ticket policies; process transactions per SOPs.
• Track sales activity and performance and report results to leadership.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Strong communication

Flexible schedule

Professional appearance

Tools

POS systems

CRM tools

Job description

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity. The Bilingual (English/Spanish) Destination Universal Sales Specialist is a guest-facing role focused on achieving sales goals while delivering a consistently positive guest experience at Universal-branded off-property locations in the South Bay area of San Diego. Success in this role requires strong consultative sales skills, product expertise, and exceptional guest service. As part of a 365-day-a-year sales operation, you’ll act as an off-site extension of the Universal brand, selling Universal Studios Hollywood ticket products and select third-party offerings. You’ll identify opportunities to elevate each guest’s visit, confidently introducing premium options such as the VIP Experience, to drive incremental revenue while creating memorable experiences.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online
• Clearly explain product options, pricing, and value propositions to support informed purchase decisions
• Meet or exceed individual and location sales goals
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks
• Engage guests to understand their plans and recommend enhancements that improve their visit
• Assist with questions, problem-solving, and guest recovery as needed
• Act as a brand ambassador, representing Universal Studios Hollywood with professionalism and warmth
• Foster good working relationships with internal and external partners through honesty and integrity
• Maintain strong knowledge of Universal offerings, promotions, and ticket policies, as well as of select third-party offerings
• Accurately process transactions in accordance with standard operating procedures
• Track sales activity and performance metrics, and communicate results and insights to leadership
• Perform other duties as assigned

Qualifications

• Must have fluency in both English and Spanish
• Face-to-face sales or customer service experience
• Strong communication and interpersonal skills
• Must be able to work a flexible schedule, including weekends and holidays, with consistent attendance and reliability
• Ability and willingness to stand for extended periods of time and work in varying environments, including indoors and outdoors
• Must have professional attire and ensure appearance always represents the company and product

Desired Characteristics

• Experience selling tickets, experiences, or upgrades within a travel, entertainment, or attraction-based environment
• Demonstrated consultative sales instinct, including proactively engaging guests and adjusting recommendations in real time to align with their interests and drive successful outcomes
• Energized by the sales process and its outcomes, with the resilience to stay engaged and positive while working toward goals
• Strong judgment in balancing sales objectives with authentic service, professionalism, and brand representation
• Detail-oriented and accurate in tracking sales activity and performance metrics
• Adaptable and flexible, with the ability to adjust to scheduling changes, or evolving priorities, sometimes on short notice
• Technical acumen to effectively navigate point-of-sale systems, CRM tools, and other technology required to support sales and reporting

Pay

• Starting at $20/hr

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [e-mail].