Bilingual Teller & Member Services Specialist

Transcend Credit Union; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Transcend Credit Union is seeking a friendly, service-focused Bi-lingual (English & Spanish) Teller/Member Services Associate in Louisville, KY. You will handle accurate transactions, offer financial solutions, and deliver exceptional member service at every interaction.

You must be willing to work at any of our 5 branch locations in Bardstown Road, Downtown, Okolona, Middletown, and Dixie Hwy, with a schedule that includes weekdays and rotating Saturdays.

Qualifications

• Bilingual in English and Spanish; able to communicate clearly both verbally and in writing.
• High School Diploma required.
• Previous teller or cash-handling experience preferred.
• Successful completion of background check, credit check, and drug screen.

Responsibilities

• Identify member financial needs and recommend Credit Union products and services.
• Build strong, trusting member relationships through prompt, courteous, and reliable service.
• Perform routine financial transactions: deposits, withdrawals, cash advances, loan payments & transfers, check cashing.
• Open new accounts and maintain existing accounts with accurate documentation.
• Maintain knowledge of all Credit Union products, policies, procedures, and regulatory requirements.
• Balance cash drawer daily, research discrepancies, and report issues.
• Assist Call Center queue as needed.
• Perform additional duties as assigned.

Skills

Bilingual English/Spanish

Cash handling

Customer service

Strong communication

PC proficiency

Education

High School Diploma

Job description

Transcend Credit Union is seeking a friendly, service-focused Bi-lingual (English & Spanish) Teller/Member Services Associate in Louisville, KY. You will handle accurate transactions, offer financial solutions, and deliver exceptional member service at every interaction.

You must be willing to work at any of our 5 branch locations in Bardstown Road, Downtown, Okolona, Middletown, and Dixie Hwy, with a schedule that includes weekdays and rotating Saturdays.