BI-LINGUAL Teller / Member Services Associate FULL-TIME

ADP; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

Transcend Credit Union in Louisville, KY seeks a friendly, service-driven Bi-lingual Teller/ Member Services Associate. You will handle routine financial transactions, open accounts, and advise members on Credit Union products to meet their goals.

Must be bilingual English/Spanish, with strong communication skills and the ability to work at multiple branch locations. High school diploma required, cash-handling experience preferred, and a positive, solutions-focused attitude is essential.

Qualifications

• Bi-lingual in English and Spanish with clear verbal and written communication.
• High School Diploma required.
• Previous teller or cash-handling experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.

Responsibilities

• Identify member financial needs and recommend Credit Union products and services.
• Build strong, trusting member relationships through prompt, courteous service.
• Perform routine financial transactions: deposits, withdrawals, cash advances, loan payments, transfers, check cashing.
• Open new accounts and maintain existing accounts with accurate documentation.
• Maintain knowledge of Credit Union products, policies, procedures, and regulatory requirements.

Skills

Bilingual English/Spanish

Communication skills

Interpersonal skills

PC proficiency

Cash handling

Education

High School Diploma

Tools

Credit Union systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Louisville, KY, US

2 days ago Requisition ID: 1033

Schedule: Monday-Thursday: 8:15 AM - 4:30 PM
Friday: 8:15 AM - 6:30 PM
Rotating Saturdays: 9:00 AM - 12:00 PM

Compensation: $21+/hour

We are seeking a friendly, motivated, and service-focused Bi-lingual (English & Spanish)Teller/Member Services Associate to join our team. This individual will help create exceptional member experiences by providing accurate transactions, offering financial solutions, and delivering outstanding service at every interaction.

Candidates must be willing to work at any of our 5 branch locations as needed:
Bardstown Road, Downtown, Okolona, Middletown, Dixie Hwy

Requirements

• Successful completion of a criminal background check, credit check, and drug screen
• Bi-lingual in English and Spanish, with the ability to communicate clearly both verbally and in writing.
• Ability to assist Spanish-speaking members effectively.
• High School Diploma required
• Previous teller or cash-handling experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency with PCs and standard software systems
• Commitment to delivering exceptional service and supporting Transcend's Service Mission and Promises
• Willingness to assist internal and external members with a positive, solutions-focused attitude

Key Responsibilities

• Identify member financial needs and recommend appropriate Credit Union products and services to support their goals
• Build strong, trusting member relationships through prompt, courteous, and reliable service
• Perform routine financial transactions, including:
  • Deposits & withdrawals
  • Cash advances
  • Loan payments & transfers
  • Check cashing
• Open new accounts and maintain existing accounts, ensuring all documentation and setup are accurate and complete
• Maintain up-to-date knowledge of all Credit Union products, services, policies, procedures, and regulatory requirements - including security and robbery procedures
• Balance cash drawer daily, research discrepancies, and report issues to your supervisor and VP of Operations as required
• Assist the Call Center queue as needed
• Perform additional duties as assigned

Transcend Credit Union is an Equal Opportunity / Aff...

Transcend Credit Union is an E-Verify employer.