Bilingual Teller: Help Clients Meet Their Financial Goals

Citizens Bank; Lawrence (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid volunteering time off

Donation matching program

Health, dental and vision plans

401K with employer match

Job summary

Citizens Bank in Lawrence, MA is seeking a Teller who greets customers in lobbies and helps them with transactions using mobile apps and ATMs. You’ll build relationships by offering personalized advice aligned with customers’ financial goals.

You’ll educate customers on Citizens products, refer to Bankers when needed, and ensure compliance with cash handling and regulations while delivering great service daily.

Qualifications

• High School degree or GED.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience with product/service referrals.
• Strong listening and communication skills.
• Ability to work branch hours, including weekends/evenings.
• Comfort with using digital technology to support goals.

Responsibilities

• Greet customers in the lobby and provide friendly service.
• Demonstrate how to use mobile apps and ATMs for simple transactions.
• Educate customers on Citizens products and refer to specialists as needed.
• Follow cash handling and bank policies while delivering solutions.
• Support customers to achieve financial goals with personalized advice.

Skills

Customer service

Active listening

Communication skills

Digital payments

Education

High School diploma or GED

Job description

Citizens Bank in Lawrence, MA is seeking a Teller who greets customers in lobbies and helps them with transactions using mobile apps and ATMs. You’ll build relationships by offering personalized advice aligned with customers’ financial goals.

You’ll educate customers on Citizens products, refer to Bankers when needed, and ensure compliance with cash handling and regulations while delivering great service daily.