Bilingual Teller: Elevate Customer Banking Experience

PNC; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC Teller Full Time in San Antonio at the Westover Hills branch delivers exceptional customer service, processes high-volume transactions, educates customers on digital tools, and develops referral opportunities through strong relationships.

This in-office role emphasizes accuracy, adherence to policies, and customer-focused sales within Retail Branch Banking, with opportunities to grow in a diverse, inclusive environment and participate in banking innovation.

Qualifications

• Customer-focused service delivery with emphasis on financial wellbeing.
• Ability to identify opportunities and educate customers on banking options.
• Comfort with upselling and referring products through meaningful conversations.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and referrals as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Focus

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Teller Full Time in San Antonio at the Westover Hills branch delivers exceptional customer service, processes high-volume transactions, educates customers on digital tools, and develops referral opportunities through strong relationships.

This in-office role emphasizes accuracy, adherence to policies, and customer-focused sales within Retail Branch Banking, with opportunities to grow in a diverse, inclusive environment and participate in banking innovation.