Bilingual Teller: Customer Concierge & Tech-Savvy Banking

PNC Financial Services Group, Inc.; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Temple, TX seeks a Teller Full Time to deliver exceptional customer service, process high-volume transactions, educate customers on digital options, and refer banking products through strong relationship skills. Based at the Temple branch, bilingual Spanish preferred and in-office culture is emphasized.

This role focuses on customer-focused service, risk awareness, and adherence to policies within a collaborative retail banking environment.

Qualifications

• No degree required; prior experience not required.
• Alternative qualifications considered (education, certifications, experience, including military service).

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Customer Experience

Customer Service

Opportunity Identification

Tech Usage

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Temple, TX seeks a Teller Full Time to deliver exceptional customer service, process high-volume transactions, educate customers on digital options, and refer banking products through strong relationship skills. Based at the Temple branch, bilingual Spanish preferred and in-office culture is emphasized.

This role focuses on customer-focused service, risk awareness, and adherence to policies within a collaborative retail banking environment.