Bilingual Teller (Spanish/English) – Branch Service & Digital Demos

M&T Bank; Bridgeport (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Bridgeport, CT seeks a friendly branch associate focused on delivering exceptional customer service. You will balance transactions, greet customers, educate on digital channels and guide them to the right banking partner for their needs.

This role emphasizes communication, organization and reliability, with AML/KYC compliance and risk controls integrated into daily activities. A willingness to learn and adapt in a fast-paced branch environment is essential.

Qualifications

• High school diploma or GED and at least 6 months customer service experience
• Fluent in English; second language proficiency may be required
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Provide differentiated customer service by understanding needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greeting customers and addressing needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues until resolution; log complaints.
• Transition sales opportunities to appropriate banking partner.
• Handle branch operations such as cash orders, vault, ATMs and wires.
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities.
• Adhere to compliance and risk controls; support the brand.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Organization

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Bridgeport, CT seeks a friendly branch associate focused on delivering exceptional customer service. You will balance transactions, greet customers, educate on digital channels and guide them to the right banking partner for their needs.

This role emphasizes communication, organization and reliability, with AML/KYC compliance and risk controls integrated into daily activities. A willingness to learn and adapt in a fast-paced branch environment is essential.