Customer Experience Teller | Digital Banking Pro

M&T Bank; Commack (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Commack, NY is seeking a branch associate to deliver exceptional customer service, process transactions, and support daily branch operations. The role emphasizes empathy, digital fluency, and accurate logging of customer interactions.

Ideal candidates have a high school diploma or GED with at least 6 months of customer service experience, including data entry or cash handling. Bilingual abilities are a plus, with a strong emphasis on compliance and risk management.

Qualifications

• High school diploma or GED required.
• 6 months minimum customer service experience, including data entry or cash handling.
• Strong verbal and interpersonal communication skills.

Responsibilities

• Provide exceptional customer service and resolve routine issues in a banking environment.
• Balance and process customer transactions accurately following bank policies.
• Assist customers with account questions and basic service needs in-person and digitally.
• Identify self-service opportunities and transition to appropriate banking partners.
• Maintain compliance with AML/KYC requirements and internal control standards.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Tools

Internet tools

Job description

M&T Bank in Commack, NY is seeking a branch associate to deliver exceptional customer service, process transactions, and support daily branch operations. The role emphasizes empathy, digital fluency, and accurate logging of customer interactions.

Ideal candidates have a high school diploma or GED with at least 6 months of customer service experience, including data entry or cash handling. Bilingual abilities are a plus, with a strong emphasis on compliance and risk management.