Bilingual Banking Teller & Customer Experience Pro

M&T Bank; Plainville (CT); On-site; USD 54,442,752 - 82,435,584; Full time

Job summary

M&T Bank in Plainville, CT is hiring for a front-line branch associate focused on delivering exceptional customer service and efficient core transactions. The role involves greeting customers, explaining digital options, and guiding them to self-service channels.

The position requires a high school diploma or GED and at least 6 months of customer service experience, with strong communication and organizational skills. Bilingual ability is a plus in this location.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience including data entry or cash handling.
• Ability to fluently communicate verbally and in writing with bank customers in English and a second language.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Log and resolve escalated account service issues; document complaints.
• Transition sales opportunities and introduce customers to the appropriate banking partner.
• Perform branch operational tasks (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance tasks.
• Complete AML/BSA/KYC related activities.
• Support compliance and risk controls per policies and audits.

Skills

Bilingual communication

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Digital fluency

Education

High school diploma or GED

Job description

M&T Bank in Plainville, CT is hiring for a front-line branch associate focused on delivering exceptional customer service and efficient core transactions. The role involves greeting customers, explaining digital options, and guiding them to self-service channels.

The position requires a high school diploma or GED and at least 6 months of customer service experience, with strong communication and organizational skills. Bilingual ability is a plus in this location.