Bilingual Technical Support Specialist I - Diagnostics

5 Star Recruitment; Brecksville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A recruitment firm is seeking a Technical Support Specialist I to resolve technical issues and enhance customer satisfaction through effective communication and diagnostics. The ideal candidate should have a minimum two-year degree in computer science or electronics, experience in field service, and be bilingual in French-Canadian. This role involves troubleshooting, interacting with various departments, and contributing to product insights in a technical support environment.

Qualifications

• Minimum two years of experience in field service/support.
• Minimum of one year telephone diagnostic/troubleshooting experience preferred.
• Knowledge of LAN/Ethernet required.
• Strong background in hardware, software, terminal emulation, and SCSI devices.
• Proven strength in UNIX or Windows based operating systems.

Responsibilities

• Identify and resolve technical and analytical problems through telephone diagnostics.
• Direct high-level online and remote diagnostics.
• Interface with Technical Support leadership.
• Solicit information from other departments about Customer Support.
• Responsible for the sale of consumable items and non-contract technical services.

Skills

Bilingual French-Canadian

Oral communication skills

Written communication skills

Troubleshooting

Hardware knowledge

Software knowledge

Education

Minimum two-year degree in computer science/equipment or electronics

Job description

A recruitment firm is seeking a Technical Support Specialist I to resolve technical issues and enhance customer satisfaction through effective communication and diagnostics. The ideal candidate should have a minimum two-year degree in computer science or electronics, experience in field service, and be bilingual in French-Canadian. This role involves troubleshooting, interacting with various departments, and contributing to product insights in a technical support environment.