Technical Support Specialist I

5 Star Recruitment; Brecksville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A recruitment firm is seeking a Technical Support Specialist I to resolve technical issues and enhance customer satisfaction through effective communication and diagnostics. The ideal candidate should have a minimum two-year degree in computer science or electronics, experience in field service, and be bilingual in French-Canadian. This role involves troubleshooting, interacting with various departments, and contributing to product insights in a technical support environment.

Qualifications

• Minimum two years of experience in field service/support.
• Minimum of one year telephone diagnostic/troubleshooting experience preferred.
• Knowledge of LAN/Ethernet required.
• Strong background in hardware, software, terminal emulation, and SCSI devices.
• Proven strength in UNIX or Windows based operating systems.

Responsibilities

• Identify and resolve technical and analytical problems through telephone diagnostics.
• Direct high-level online and remote diagnostics.
• Interface with Technical Support leadership.
• Solicit information from other departments about Customer Support.
• Responsible for the sale of consumable items and non-contract technical services.

Skills

Bilingual French-Canadian

Oral communication skills

Written communication skills

Troubleshooting

Hardware knowledge

Software knowledge

Education

Minimum two-year degree in computer science/equipment or electronics

Job description

About the job Technical Support Specialist I

Summary

• This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics.
• Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.
• Interfaces with Technical Support leadership as required.
• Solicits information from other departments relative to Customer Support/Satisfaction.
• Responsible for the sale of consumable items and non-contract technical services.
• Analyse new and existing product trends affecting Customer Support/Satisfaction.
• Participates in procedural planning as required.
• Generates reports as required.
• Provides technical input and solutions relative to field service, training, sales and customer requirements.
• Prepares documentation to support diagnostic needs.
• Performs other miscellaneous duties as assigned.

Job Qualifications

• Minimum two-year degree or equivalent course experience in computer science/equipment or electronics.
• Two to three years experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
• Proven oral/written communication and interpersonal skills.
• Knowledge of LAN/Ethernet required.
• Strong background in hardware, software, terminal emulation, and SCSI devices.
• Proven strength in UNIX or Windows based operating system.
• Capable of troubleshooting to resolution most problems with products supported.
• Must be self-motivated to keep current with technology.

MUST HAVE

• Must be Bilingual French-Canadian
• Minimum two-year degree or equivalent course experience in computer science/equipment or electronics.
• 2-3 years experience in field service/support.
• Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
• Working knowledge of LAN/Ethernet required.
• Strong background in hardware, software, terminal emulation, and SCSI devices.
• Proven strength in UNIX or Windows based operating system.
• Capable of troubleshooting to resolution most problems with products supported.
• Must be self-motivated to keep current with technology.