Bilingual Technical Support Specialist (English/Spanish)

thestaffpad; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with employer match

Paid time off + holidays

Career growth opportunities

Job summary

The Staff Pad is seeking motivated, articulate, and customer-focused Technical Client Support Representatives in Houston, TX. You’ll be the first point of contact for customers needing technical assistance and will receive full training on tools and troubleshooting steps.

This full-time, non-exempt role offers flexible shifts including weekdays and weekends, with strong growth potential in a supportive tech services environment.

Qualifications

• 1–2 years of customer-facing experience in call center, retail, hospitality, or similar.
• Bilingual English & Spanish required.
• Basic computer proficiency across multiple applications/systems.

Responsibilities

• Provide technical support to internal and external customers via phone, email, and web channels.
• Take ownership of customer issues from first contact through resolution.
• Learn to troubleshoot hardware, software, streaming, and connectivity issues with training provided.
• Document interactions and resolutions in ticketing systems and keep customers updated.
• Escalate issues appropriately and collaborate with teammates to improve service quality.

Skills

Customer-facing experience

Bilingual English/Spanish

Communication skills

Job description

The Staff Pad is seeking motivated, articulate, and customer-focused Technical Client Support Representatives in Houston, TX. You’ll be the first point of contact for customers needing technical assistance and will receive full training on tools and troubleshooting steps.

This full-time, non-exempt role offers flexible shifts including weekdays and weekends, with strong growth potential in a supportive tech services environment.