Bilingual Technical Client Support Representative - Full-Time | Non-Exempt

The Staff Pad; Georgia; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Dental Vision Life Insurance

Short & Long-Term Disability

401(k) with employer match

Paid time off + 9 holidays

Stocked breakroom with snacks

Discounted gym memberships

Job summary

The Staff Pad is seeking a Bilingual Technical Client Support Representative in Houston, TX. This full-time, non-exempt role is the first point of contact for technical issues, delivering support via phone, email, and web channels.

You will troubleshoot a range of hardware, software, streaming, and connectivity problems with comprehensive training, while documenting interactions in a ticketing system. Ideal candidates bring 1-2 years of customer-facing experience, strong communication skills,

Qualifications

• 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar).
• Basic computer proficiency across multiple applications/systems.
• Ability to multitask, manage time, and work independently or in a team.
• Prior exposure to technical support or troubleshooting is a plus but not required.

Responsibilities

• Provide technical support to internal and external customers via phone, email, and web chat.
• Take ownership of customer issues from initial contact to resolution.
• Troubleshoot hardware, software, streaming, and connectivity issues with full training.
• Document interactions and resolutions accurately in ticketing systems.
• Keep customers informed with timely status updates on tickets.
• Escalate issues appropriately with support from teammates when needed.
• Collaborate with team to strengthen technical skills and service quality.
• Contribute to positive customer experiences even in high-pressure situations.

Skills

Customer-facing experience

Bilingual communication

Basic computer proficiency

Tools

Ticketing systems

CRM software

Job description

Bilingual Technical Client Support Representative - Full-Time | Non-Exempt

Houston, United States | Posted on 08/24/2026

The Staff Pad has partnered with a reputed andleading provider of property technology solutions, and we're looking formotivated, articulate, and customer-focused individuals to join their servicecenter team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has deliveredinnovative technology solutions and exceptional support to hotels, resorts,multifamily communities, and master-planned properties.

What You'll Do

As a Technical Client Support Representative, you'llbe the trusted first point of contact for customers needing technicalassistance. You'll be trained on the tools and troubleshooting steps you need -your job is to bring great communication, patience, and a genuine desire tohelp.

In this role, you will:

• Providetechnical support to internal and external customers.
• Deliverexceptional support via phone, email, and web-based channels
• Takeownership of customer issues from first contact through resolution
• Learnto troubleshoot hardware, software, streaming, and connectivity issues(full training provided)
• Applyactive listening and critical thinking to help identify effectivesolutions
• Guidecustomers through solutions with patience and professionalism
• Documentcustomer interactions and resolutions accurately within ticketing systems
• Keepcustomers informed with timely updates on ticket status
• Escalateissues appropriately when needed, with support from experienced teammates
• Collaboratewith your team to keep strengthen your technical skills and servicequality
• Helpcreate positive customer experiences, even in high-pressure situations

What We Are Looking For

Qualifications:

• 1-2years of customer-facing experience (call center, retail, hospitality,food service, or similar)
• Basiccomputer proficiency (navigating multiple applications/systems at once)
• Abilityto multitask, manage time effectively, and work both independently and aspart of a team
• Priorexposure to technical support or troubleshooting is a plus, but notrequired
• Familiaritywith media and entertainment technology (commercial TVs, streamingdevices, set-top boxes, cable/satellite systems) is a bonus, not arequirement

Additional Skills & Attributes

• Strong communication and customerservice skills
• Positive, reliable, hardworking attitude
• Willingness to learn new technology, remaincoachable and adapt
• Genuineinterest in growing a long-term career in technology support
• Ability to work collaboratively withothers

Schedule and Attendance Expectations

• Strongattendance and punctuality are essential in this 24/7 call center role
• Employeesare expected to remain available and complete scheduled shifts
• Holiday,weekend, weather-related, and rotating shifts may be required
• Overtimemay be required based on business needs

What You Can Expect

In this role, employees are supported through aworkplace culture centered on training, professional growth, collaboration, andoverall well-being - a great launchpad into a tech career.

• Competitivehourly pay
• Opportunityfor additional pay increases (up to $2/hour after 90 days based onperformance)
• Medical,Dental, Vision, Life Insurance, and Short & Long-Term Disability
• 401(k)with employer match
• Paidtime off + 9 company-paid holidays
• Stockedbreakroom with snacks and beverages
• Discountedgym memberships through health providers
• Structuredtraining and career growth opportunities within a stable and innovativetechnology company

In this role, you're not just answering supportcalls - you're building a career in technology while helping deliver theexperiences people rely on every day.